Returns and Refunds
Please Choose carefully. It is our policy not to give refunds if you simply change your mind or make a wrong decision.
All Food items including fondant pre-made toppers are FINAL SALE and cannot be returned or exchanged.
In the event that your goods are faulty, have been wrongly described, are different from sample shown or do not perform correctly, you can choose between a product exchange or store credit. Please contact us to arrange.
Shipping and Delivery
We endeavor to have your items shipped within 24 hours of an order being placed during business hours. Our delivery method and fees are dictated and carried out by Australia post. Please allow 3-5 days to receive your items. Unfortunately we cannot control delays but please contact us if there are any issues and we will work to resolve them.
Pickup is always available at checkout and can be arranged from our shop during business hours.- NK Centre Shop 12, 450 High street, Penrith 2750.
Class Payments, Cancellations and rescheduling
All payments for classes require a 50% deposit to book your spot and are due in full before your class commences (final payment can be made on the day of class). Cancellations can be made 10 days prior to class commencement and recieve a full refund. Within 10 days we do not provide refunds but we will provide a credit towards another class.
If you need to reschedule please let us know as soon as possible and we will work to accommodate you as best we can.
Cake orders require a 50% deposit to hold your booking. All orders must be paid in full 7 days prior to pickup. If a cancellation is made minimum 14 days prior to pickup We will provide a full refund. if a cancellation is made 7 days prior you will receive a 50% refund. Cancellations made within 7 days will forfeit their payment.
Security and Privacy
Any personal information provided to us, by you during the transaction is used solely for that purpose.
Payments can be made by credit card (except American Express), bank deposit, PayPal or Cash can be used if collecting the goods using local pickup from our store. Prices and charges are subject to change without notice.